Greenbubble

What Greenbubble is

Greenbubble is a messaging workspace that brings WhatsApp, Instagram, Facebook Messenger and Telegram conversations into one place. It works as a no-code chatbot and automation builder, a shared inbox, a campaign tool and a developer API. The company says teams can "reply from a shared inbox, manage customer records, send campaigns, build automations, and review results without switching between separate tools." It is written for operations, support, sales and marketing staff who own the customer conversation, with a developer path through API v2 and webhooks when needed. A guide on the company's blog by its founder, Biswajit Pradhan, describes it as built specifically for the official WhatsApp Business API and Meta's WhatsApp Cloud API.

What you build and how

Connecting channels. Setup runs through each channel's official connection flow. For WhatsApp, Greenbubble uses the official WhatsApp Business onboarding (Embedded Signup): you connect your business account and number through Meta, and the company notes the connection does not rely on scanning a QR code from a phone. You can also connect professional Instagram accounts, Facebook Pages and Messenger, and Telegram bots. Each channel keeps its own capabilities while its conversations appear in the same workspace. On WhatsApp that means support, approved template campaigns, commerce and structured customer journeys on the WhatsApp Business Platform, with templates and broadcasts, catalogs and forms.

Unibox. The shared inbox is called Unibox. It shows conversations from every connected channel together with the customer record, assignment, internal notes, tags, delivery state and earlier messages. Support, sales and marketing can work from one inbox and still see which channel the customer used and what happened before.

Flows and automation. The visual builder is where chatbots are made. The company's FAQ says you can build flows for lead qualification, FAQs, follow-ups, reminders, routing, data updates, webhooks and human handoff, and that flows can be previewed and tested before your team turns them on. The blog guide adds that the builder runs everything from simple FAQ menus to multi-step qualification sequences and post-purchase automation, supports quick replies, list messages, media attachments and location requests, and lets you configure conditions, variables and branching without code. It also says inbound automation and outbound campaigns share one dashboard.

AI assistants through MCP. This is the distinctive part. An MCP-compatible AI assistant can connect to Greenbubble using your Greenbubble API key, so it only sees and does what that account is allowed to. The page describes 4 steps. The assistant can find conversations, contacts, templates and campaigns. It can take action by creating a contact, sending a WhatsApp message, using an approved template or starting an existing campaign. You can describe a follow-up and get a draft automation that opens in the visual builder for editing. Finally, a person previews and tests it, chooses when to turn it on, and can pause it or review results at any time. The AI drafts; a human approves.

API and integrations. Developers get API v2, with real-time message updates and webhooks. The home page shows a sample request to POST /api/v2/whatsapp/messages that sends a document with a caption, and labels it workspace scoped and request validated. For non-developers, the home page carries a list of 35 ready-made integrations. Commerce covers Shopify, WooCommerce and the WhatsApp Catalog; data runs through Google Sheets; forms through Elementor Forms, Google Forms, WPForms and Form Flows; marketing and email through Mailchimp, Mautic, Brevo, Mandrill and Postmark; automation through Zapier and Pabbly Connect; and AI through OpenAI. The payments list is long and international: Stripe, Razorpay, Instamojo, PhonePe, Mollie, Mercado Pago, Paystack, Flutterwave, MyFatoorah, Maya, senangPay, ToyyibPay and YooMoney. Messaging providers Africa's Talking, Clickatell and Nexmo appear too, alongside a webhook, an HTTP API and an endpoint action for custom systems. The home page sums up the choice as starting with a ready-made integration, connecting through Zapier or Pabbly, or building your own with webhooks and API v2.

Teams and permissions. The company says Greenbubble supports workspaces, team access and role-based permissions, and that the right setup depends on how many brands, channels and teams you run. Bigger rollouts are planned with its team.

The evidence from the pages

Greenbubble currently offers Solo, Startup, Growth, Pro and Enterprise subscriptions, with monthly or 12-month access, and the Monthly and Annual toggle carries a "Best value" label. The software subscription is charged in USD. The home page says every paid plan includes API v2, webhooks and all four messaging channels, and that you choose by team scale, automation, AI and sending capacity. The sign-up buttons read "Start free" next to "Book a demo". Fees charged by WhatsApp, Meta, Telegram or another channel provider are separate from the subscription and vary by channel, message type, destination or provider policy. The FAQ also mentions upcoming plans.

On support, the company points self-serve users to its documentation and offers a booked call for channel onboarding, data structure, integrations, automation design, security questions and larger rollouts. The blog guide says setup takes "hours, not weeks" and that the team handles API setup during onboarding, so you do not manage credentials or Meta configuration yourself.

The home page includes customer comments, which it states "come from feedback already shared with Greenbubble" and describe "day-to-day operating improvements, not guaranteed performance results." The site also links to case studies, customer stories, documentation and a changelog.

Who it suits and who it does not

Greenbubble fits a small to mid-sized support or sales team that talks to customers on more than one messaging app and wants one inbox, one customer record and the same automation across them. A store that takes questions on WhatsApp and Instagram, or a service business that uses Telegram as well, can keep the history in one place. The visual builder lets a non-developer own the bots, and the API plus MCP route gives a technical person a way to script actions or let an AI assistant draft work for review. Since a person turns each draft on, the AI features stay under human control.

There are things to weigh. Plan prices are shown in the app's plan catalog rather than written out on the home page, and channel fees from Meta, Telegram or other providers come on top of the subscription. A team that only uses WhatsApp may find the 4-channel inbox more than it needs. Larger setups with several brands or teams are planned with the company's team rather than self-served, so a bigger rollout starts with a call.