Responsly

What Responsly is

Responsly is a survey and form builder that has grown into a customer feedback platform. The company says it has "15+ years of experience in feedback," and its survey page says it is "trusted by 1,000+ organisations around the world." The footer copyright runs from 2011. The home page now leads with a bigger promise, "AI-Powered Customer Intelligence," and describes a platform that gathers feedback from reviews, app stores, support conversations, product channels, and surveys, then turns it into insights for customer, product, marketing, and leadership teams. The site does not state where the company is based.

For a reader choosing a form tool, the useful point is that the builder and the analysis sit together. You create forms and surveys, send them out, and the same product reads the responses. It suits people who treat a form as the start of a feedback program, not as a one-off contact box.

What you build and how

The survey page, which carries the form-builder pitch, describes a "full-featured survey builder" for professional surveys with logic, branching, templates, and on-brand design, easy to start with advanced features when you need them. There are 3 ways to begin. You can start from scratch, use a ready-made template, or use the AI Survey Generator to create a survey in seconds.

Templates are specific rather than generic. The page shows a training satisfaction survey, a focus group survey, a sponsorship satisfaction survey, and a customer effort score, among others, and says "You can customize them in every possible way with our super-easy form editor." The company describes the templates as the most popular survey and form templates and says they work on every device. Its blog describes the builder as offering "conversational & standard layouts," so a form can be a classic page of questions or a more guided flow.

The builder lists over 25 question types, "ranging from simple to advanced." Beyond questions, 3 features stand out for people who want forms to do work:

• Skip logic shows each respondent only the questions that apply to them.
• Hidden variables let you pass information you already know into the form, so you can personalize it, for example by welcoming people.
• A calculator computes scores, prices, and other variables from the answers. You can display the score where you want and create different end pages depending on the result.

Sharing is multichannel. The FAQ says you can send a link, embed a survey on your website, share it on social media, or send it by email, SMS, WhatsApp, or any other messaging app. The home page lists "Distribution" as one of 4 platform capabilities: Email, SMS, WhatsApp and more. The company also lists scheduled sending and custom notifications under automation.

Integrations come with 2 numbers on the site. The survey page says you can integrate a form with over 100 apps or build a custom integration through the API. The home page, which is newer in tone, claims "200+ native integrations plus API, MCP, and webhooks," and says you can sync CRM, support, and marketing tools or query live feedback from ChatGPT and Claude. The Developers section of the navigation points to API, webhooks, and docs.

The analytics layer is the other half of the product. The home page introduces Athena, which it calls its analytic agent. It says Athena can analyze feedback data, find patterns, summarize themes, and generate reports automatically, and lists automated themes and topics, anomaly alerts, improvement suggestions, and enterprise-grade reporting. The company positions this as turning fragmented feedback into "clear, decision-ready insights." In practice a form builder user gets more than a spreadsheet of responses: themes and anomalies are meant to surface without manual coding.

Free utilities sit outside the paid product. The navigation promotes "Free tools" for surveys, NPS, QR codes, and more, with no sign-up required, along with a help center, a blog, and customer stories.

Evidence from the pages

Pricing is the thin spot. The site publishes no paid prices. It does describe a free plan, and the FAQ is direct about it: "Yes, you will start with a free plan that includes a lot of features. You can upgrade to a paid plan at any time." On time limits the answer is "No, there is no time limit for the free plan. You can use it as long as you want." The company's blog comparison table lists Responsly pricing as "Free plan; affordable paid" and gives no figures. The home page also says "Free trial," "No credit card required," and "Cancel anytime." We do not state a response cap or a paid price because none appears.

Security claims on the home page are specific. It lists GDPR and CCPA compliance, TLS 1.2 in transit, AES-256 at rest, SSO, and two-factor authentication, under the heading "Enterprise-grade security." These are the company's own statements; the site names no certification or audit report.

Support is described as onboarding help, migration guidance, and "responsive support from people who know customer feedback programs." The home page also shows a rating of 4.9 out of 5 and the phrase "Loved by thousands of professionals." Testimonials are attributed. Robert Blok, a customer experience manager, says "The survey builder is incredibly user-friendly." A listing for a HR manager named Jennifer K. says the survey builder "helped us get 3x more responses compared to our old tool." The home page also invites comparison against Qualtrics, SurveyMonkey, Typeform, Google Forms, GetFeedback, and Delighted.

Who it suits and who it does not

Responsly fits a customer experience, product, or marketing team that runs recurring feedback: NPS, customer satisfaction, effort score, or post-training and post-event surveys. The mix of 25+ question types, skip logic, a calculator, and multichannel sending means one tool covers both the form and the follow-up, and the AI agent is aimed at teams without time to read open-text answers by hand. The free plan with no time limit makes it a low-risk place to try.

Its blog tells a more modest story for simple jobs. It points to Google Forms and Microsoft Forms as the usual defaults for quick internal forms, and to Tally as a free option for forms that face customers. If all you need is a single contact form on a landing page, a feedback platform may be more than you need. Because the site publishes no paid prices, budgeting means asking the company. The site also says nothing about self-hosting or code export, and the product is a survey and feedback tool, not a general workflow builder.