Platform28

Platform28 is a cloud contact center with a visual drag-and-drop builder for creating IVR flows and voice agent conversations. You configure call routing, menu options, and AI responses without writing code, and the system handles both inbound and outbound scenarios. Large enterprises use it to automate call handling at scale while keeping human agents in the loop for complex issues.

This works best for organizations that have invested in contact center infrastructure and want to add AI capabilities gradually. If you need simple voice automation, the platform is heavier than purpose-built no-code tools, but it pays off when you're running hundreds of concurrent calls and need enterprise-grade infrastructure.