Social Intents

Social Intents is a customer support and live chat platform with an AI chatbot you train on your own website, built for support and sales teams that already work in Microsoft Teams, Slack or Google Chat. The company calls it "the complete AI customer support platform for your business right from the collaboration tools you already use". You do not draw flowcharts. You point the AI at your content, pick a model and decide when a human takes over, and your team answers from the chat tool they have open anyway. The pages do not say where the company is based.

What you build and how

The product is closer to a trained agent than a flow editor. On the home page the first step is "Train Your AI Free": you enter your website address and the AI learns from the pages, with the company's demo showing individual pages such as pricing, features and shipping and returns marked as trained. The company's blog describes the same setup as pasting FAQ content or giving your website URL, then enabling the bot. You can set whether the bot greets visitors first or only steps in outside business hours. The home page also lets you choose the AI model, and the company's blog names OpenAI ChatGPT, Anthropic Claude and Google Gemini.

The widget goes on your site with a single line of JavaScript, or through a WordPress, Shopify, Wix or Squarespace plugin. The company says adding live chat takes under 5 minutes: sign up for the trial, connect your team chat, add the snippet. You can change the widget's colors, greeting text and position from the dashboard. When a visitor writes, the message appears in Slack, Teams or Google Chat, where a teammate replies.

Behind the widget the platform is one inbox for website chat, email, WhatsApp, SMS and Messenger. WhatsApp Business is supported, so your team can answer WhatsApp messages from Teams, Slack or Google Chat and the AI chatbot can handle WhatsApp conversations too. A Coexistence Mode lets the business owner keep using the WhatsApp Business App on their phone while the team uses Social Intents.

The AI is meant to answer first. The home page shows it answering a delivery question and a shipping question in the chat, then escalating a sales lead to a teammate replying from Microsoft Teams. The company describes three jobs for one agent: customer support with instant answers from your docs, sales, and lead capture, with you deciding exactly when a human takes over. When the bot cannot handle something it hands the conversation to a live agent in the team's chat channel.

AI Actions go beyond answering. The company says custom actions let the chatbot check an order's status through an API, create a support ticket or look up shipping information, and the home page adds capturing leads and triggering custom workflows in your systems from inside the conversation. This is the nearest thing to automation logic in the product, and it is configured as actions rather than a visual flow.

A help desk is built in. You can turn any conversation into a ticket with a status, an assignee and email follow-up. The company supports 80+ languages, detecting the customer's language and responding in it.

What the pages state

Free trial. The company offers a 14-day free trial with no credit card required. It does not describe a permanent free plan.

Plans. The home page FAQ lists team plans at $39 a month for Starter, $69 a month for Basic with unlimited seats, $99 a month for Pro with ChatGPT, Claude or Gemini and white label, and $199 a month for Business with 10,000 chats a month. Annual billing saves 20%. There is no per-seat pricing on Basic plans and above, which the company stresses against per-agent tools: its blog says that from the $69 Basic plan you can have as many agents as you want.

Plan detail. A comparison table in the company's blog gives more for the top two tiers. Pro at $99 a month shows unlimited agents, 5,000 chats, branding removal and 200 trained URLs. Business at $199 a month shows unlimited agents, 10,000 chats, real-time translation and 1,000 trained URLs. Training capacity and chat volume both grow as you move up, and the home page FAQ places ChatGPT, Claude or Gemini on the Pro line.

Channels and tools. Website chat, email, WhatsApp, SMS and Messenger on the customer side. Slack, Microsoft Teams and Google Chat on the team side. The company says this gives zero learning curve for your team and no per-seat pricing.

Compliance. The pages published here make no compliance claim, no hosting region and no certification, so none is stated.

Claims about staffing. The company says the AI does not replace your support team and is designed to make it more effective. The AI handles routine questions and passes the complex ones on.

Who it suits, and who it does not

Social Intents suits a support or sales team of any size that already lives in Teams, Slack or Google Chat and does not want another inbox to watch. The unlimited-seat pricing from the $69 plan matters when many part-time agents share coverage, because adding a colleague costs nothing extra on the plan. An ecommerce store can use the order-lookup action to answer where-is-my-order questions, and a company handling WhatsApp support gets a shared team view instead of a single phone. A small team that wants a chatbot trained on its site in an afternoon, with a human behind it, is the clearest fit.

It is a weaker fit if you want to design branching conversation flows, build a bot that does not sit alongside human agents, or use an AI model other than the three named. On the $39 Starter plan the pages do not state which AI features are included, and the model choice is attached to Pro. The chat caps are real limits: the top tier stops at 10,000 chats a month, so a very high-volume operation needs to talk to the company. Because the experience is built around your team chat tool, a team that does not use Teams, Slack or Google Chat gets less from it. The pages describe a support product, not a builder for apps, forms or dashboards.