Quidget

What it is

Quidget is a no-code AI agent platform for customer support, with sales and internal use mixed in. The homepage headline is "Automate 80% of Support Tickets", and it describes Quidget as "an AI agent trained on your data that takes action and resolves 80% of tickets across chat, email, and voice." The reader it is written for is a small or mid-sized support or sales team with no developer to spare, along with HR and IT teams that want an internal assistant for repetitive staff questions.

What you build and how

You do not draw flows in Quidget. You connect content, and the agent is trained from it. The company's FAQ says the agent "learns from your website, FAQs, and uploaded resources", answers 24/7, and passes more complicated questions to your team. Setup is described in plain steps. Its blog says users "sign up, select from ready-made templates for sales, support, or lead generation, and customize their chatbot using step-by-step guidance." The homepage promises a 2-minute setup, and the FAQ says "You don't need to know how to code or hire a developer."

What the agent answers. The FAQ lists the repetitive questions a support team gets every day: product details, pricing, how-to guides, shipping, account setup and troubleshooting. It is described as built for the "how do I...?" and "where is my...?" queries that the company says make up 80% of support volume.

Control over what it says. The company states that Quidget "only answers based on the content you provide", and that it "won't go off-topic or invent information." You can also set custom instructions to guide tone and behavior. When the agent is not confident, it "doesn't guess or make things up" and passes the conversation to your team with the full chat history. The company calls the result a hybrid: AI for repetitive tasks, human handover for complex issues.

Human handoff. A handoff goes to a live agent through your helpdesk (the FAQ names Zendesk and Freshdesk), through email, or through Quidget's built-in live chat. The team receives the whole thread, so the customer does not repeat themselves.

Where it runs. The FAQ says Quidget works on your website and integrates with WhatsApp, Slack, Telegram and Viber, and connects with Zendesk and Freshdesk. A company blog post on Slack chatbots says the Slack agent installs directly from the Slack marketplace and can be trained on internal documents, HR policies, IT guides and onboarding materials. That is the route for an internal assistant: the same trained agent, pointed at staff questions about onboarding, policy clarifications and tech troubleshooting. The site navigation also lists products for an internal AI assistant, LiveChat AI, a WhatsApp agent, email support and voice AI, so the platform covers more than one channel.

Languages. The FAQ says Quidget supports over 45 languages. It detects the language your customer is writing in and continues the conversation in it.

Improving over time. The company says Quidget "learns from every interaction" and that you can add or update resources so it gives better answers. Built-in reports show how many questions were answered by AI, which were passed to your team, and where your customers are from. That gives a support lead a simple way to see where the agent coped and where a human was needed.

A comparison table in a company blog post marks Quidget as having a drag-and-drop builder, website content training, live chat handoff, analytics and multi-channel support (WhatsApp, Slack, Telegram). The same post describes the setup as using templates plus step-by-step guidance rather than a blank canvas.

Plans, claims and customers

Plans and prices. The figures below come from the company's own blog posts rather than a pricing page. A comparison in a Slack chatbot post lists Starter at $16 per month, Pro at $79 per month and Pro Plus at $210 per month. A July 2025 blog post says the Starter package includes 500 AI responses and one chatbot, and that Quidget offers a free plan with 50 support responses per month and one AI chatbot. The same post says there is a 7-day free trial that needs no credit card. The homepage also repeats "Build your agent for free" and "No credit card required". The FAQ says you can try Quidget free with basic features and switch to a paid plan at any time.

Customers and ratings. The homepage says it is "Trusted by 100+ brands" and links to success stories for Softorino, Sorare, JJESIM and Lotto. The menu summarizes two of them: Sorare with 30% fewer escalations using the AI together with Zendesk, and JJESIM with inbox volume down by 40%. The July 2025 post cites ratings of 4.8/5 on both GetApp and Software Advice.

Results. The 80% automation figure is the company's claim. The Slack post says the assistant manages up to 80% of routine inquiries for HR and IT teams.

Security. The homepage states "Fully GDPR, ISO & PCI compliant". It does not name which ISO standard.

Experience. The FAQ says the product is backed by 14 years of customer support expertise.

Who it suits and who it does not

Quidget fits a small support team or a founder who wants a trained answer bot live today, without building flows. The free plan of 50 support responses a month and one chatbot is enough to test it on real questions, and the paid tiers are priced for small businesses. It also fits an HR or IT lead who wants staff to ask a Slack bot about policies and password resets instead of opening a ticket. A business serving customers in many languages gets 45+ languages without extra setup.

It is a fit for teams whose questions are repetitive and already answered in their documentation. The agent answers only from the content you provide, so its quality follows the quality of your site and FAQs. Thin help content means thin answers, and that is a caveat as much as a strength.

It is a weaker fit for a developer who wants to write custom logic, since the product is built around trained answers, templates and handoff rather than code. A very large support operation would look at the Enterprise offering the menu lists, which carries no published figures. And the free plan's 50 responses a month is a cap you will pass quickly on a busy site, at which point the Starter plan's 500 responses is the next step on the company's list.