Chatbot Builder

Chatbot Builder is a no-code builder for AI chatbots and agents. It is aimed at customer support, sales and marketing teams that want a bot answering questions, qualifying leads and booking calls without an engineer in the loop. The company's pages describe the product as a way to "design and deploy AI chatbots without coding", with a particularly detailed offer for Telegram.

What you build and how

The core of the product is a visual builder. On its Telegram page the company describes it as the place to "create intelligent conversation paths" and to "set up commands, inline keyboards, and automated responses", with no coding required. The same page lists a visual flow designer, an inline keyboard builder, multi-language support and 50+ bot templates. The home page FAQ puts the effort in plain terms: most people get a first bot running in under 30 minutes, and something more complex takes an afternoon. A new agent is created from a "Create New AI Agent" button in the Recent AI Agents list, where you name it and fill in its configuration.

Training is done with your own material. Inside the bot builder a "Data Source" section in the sidebar leads to an "Upload Data" screen. The FAQ says you can upload FAQs, product information and company policies, that website links, documents and text input are accepted, and that the process takes about 10 minutes. The result is a bot that answers questions specific to your business. The Basic and Professional plans both list the ability to upload multiple files for agent training, and the Enterprise plan lists unlimited training links.

The home page frames the bot as an always-on team member and names what it does for visitors:

• Instant, personalized responses to prospects and customers.
• Custom objective setting, for example scheduling calls, increasing webinar registrations or sending people to a trial signup.
• A handoff to a human when the AI reaches its limit, so customers are not stuck in an AI-only conversation.
• Intelligent actions such as reviewing subscriptions, scheduling meetings, generating quotes and running custom actions.
• Continuous optimization through real-time insights that the page says uncover growth opportunities.

Channels are where the product spreads out. The navigation and use-case menus name an SMS bot, a chat embed bot, a Facebook Messenger bot, an Instagram bot, a WhatsApp bot, a Telegram bot and a WordPress bot, alongside customer support, marketing and sales use cases. The Telegram page is the deepest. It describes creating the bot through Telegram's BotFather, which hands you an API token in seconds, then designing flows in the builder. It lists webhook integrations, payment processing, CRM connections and API endpoints for linking the bot to your own systems, and it says the bot goes live instantly with real-time analytics and conversion tracking. The page also points to Telegram Pay as a way to accept payments inside the chat.

For the person on the other end, the experience is a chat inside Telegram or another messaging app. The Telegram page describes inline keyboards, custom buttons and quick replies that make a chat feel like an app, plus rich media. It says files up to 2GB can be sent, and that groups of up to 200,000 members can be managed. The industries it names for Telegram bots are crypto and trading, e-commerce, education, media and news, gaming, B2B services, healthcare and travel. Those group and file figures are presented as properties of Telegram, and the page contrasts them with what it says other messaging platforms allow.

On the AI side, the home page pricing lists access to AI models from Grok, OpenAI, Claude and Gemini on both paid plans, and both plans let you connect your own API key. The Enterprise plan lists access to all AI models. Basic and Professional also include Zapier integration, conversation history and lead data capture. Professional removes the Chatbot Builder branding.

For teams moving off another tool, the Telegram FAQ says migration tools and support are available for people coming from WhatsApp Business, and claims most businesses see 50-70% user adoption within the first month.

The evidence from the pages

The home page publishes 3 plans, with monthly or yearly billing and a note that annual billing saves 2 months:

• Basic, $25 a month: 1 agent, 1 team member, 2500 credits per month, multiple file uploads for training, Zapier integration, conversation history, lead data capture, access to AI models from Grok, OpenAI, Claude and Gemini, and your own API key.
• Professional, $95 a month: 4 agents, 3 team members, 9,500 credits per month, the same training, Zapier, history, lead capture and model access, your own API key, and removal of the Chatbot Builder branding.
• Enterprise, custom pricing: a personalized SLA, custom usage limits, team onboarding and training, increased monthly message limits, unlimited agents, unlimited training links and access to all AI models.

Both paid plans start with a 14-day free trial, and the page says no credit card is required. The site does not list a permanent free plan, so the trial is the way to test it. It does not say what a credit buys, so how far 2500 or 9,500 credits stretch is something to check in a trial.

On the Telegram page the company states "GDPR & SOC 2 Compliant", calls itself an "Official Telegram Partner", and cites 17K+ Telegram bots and 500M+ messages automated. These are the company's own claims, and the page does not name a report. The page also says Telegram has 700M+ users and is the number one messaging app in 180+ countries, again as the company's statement. The same page says end-to-end encryption is available on Telegram and that users do not need to share a phone number. Those are described as features of Telegram rather than of the builder.

Support is described only lightly on the pages held: the Pricing menu leads to plans, there is a Support Docs entry in the navigation, and the Enterprise plan includes onboarding and training. The page footer shows a 2025 copyright.

Who it suits and who it does not

A support lead who wants a bot trained on an FAQ and a set of policy documents, with a handoff to a person, will find the Basic plan a modest starting point at $25 a month. A marketing or sales team that already runs a community or channel on Telegram gets the most from the product, because that is where the pages go into detail: BotFather setup, inline keyboards, payments, group management and large file sharing. A small business or freelancer who wants a first bot in under 30 minutes, without touching code, fits the stated setup claim.

The limits are worth reading before you commit. The entry plans are small: Basic allows 1 agent and 1 team member, and Professional allows 4 agents and 3 team members, so an agency building bots for many clients will outgrow them and land in custom Enterprise talks. Credits are the unit of usage and the pages do not explain how they are consumed. The pages also give little detail on the other channels compared with Telegram, so a team focused on WhatsApp or Instagram should test those channels in the trial. Finally, the product is a hosted, no-code builder: the pages mention API endpoints and webhooks for connecting systems, but nothing about exporting code or self-hosting, so a developer wanting an escape hatch should look at open-source options.