Build Chatbot

What Build Chatbot is

Build Chatbot is a no-code chatbot builder that turns your own material into a customer-facing bot. You upload documents, and the company says the platform will "auto-train the bot to create a personalized experience." Its main point of difference is stated plainly in its FAQ: it is "the only chatbot builder that accepts audio and video files," so recordings and video content can feed the bot. That is the company's claim about itself, not an independent comparison. The footer credits the product as built by Zaigo Infotech. The solutions menu names customer support, an internal AI assistant, education and marketing, so it suits a small business, a support team, a school or a consultant with training material who wants a bot on a website without developers.

What you build and how

Setup is short. You enter your email, receive a "magical link", and click it to log in; the FAQ calls it "a quick 2-minute setup." The how-it-works page then walks through 3 stages. First you create your chatbot by giving it a name. Second you open the Knowledge Base, choose file formats, upload the files and update them into the bot's memory, then check a dashboard for the status of your uploads; an email tells you when the files have synced. The page says the bot "will process this information and train itself automatically." Third you open settings to customize the bot, connect integrations, and launch.

Knowledge sources. The FAQ lists PDF, Docs, Text, Website URL, YouTube URL, Audio and Video, and the integrations page adds CSV, DOCX and Excel files, where you connect specific spreadsheets to the bot and use their data. YouTube videos need subtitles or closed captions to sync, and the FAQ says to copy the link from the video's share button. Plans count storage size (files, audio and video) and character count (website URLs, YouTube URLs and text) separately. The company labels the multimedia side "#1 Audio & Video Support" and says it extracts data from audio and video for personalized engagement.

Design and publishing. The site says you can customize the logo, background color or image to match your brand. Publishing is an embed: in the "Launch Chatbot" section you place the bot on your site either as a chat widget or as a full-page chat widget inside a page. For the full-page version you enable "Embed on Website" with "Within a webpage", paste the script tag at the end of the page body and set the element ID where the widget should appear. Then you test the bot by asking it questions.

Live chat. The product doubles as a live chat tool. A mobile app for iOS and Android lets you reply to website visitors from your phone, with an instant notification when a new conversation begins, and the features page lists real-time chat updates on the Chats screen without refreshing, the option to take over a chat at any moment, and chat management tools to download transcripts as PDF or Excel, mark chats as read and set priorities. You can answer from the web app, the mobile app or Slack, and you choose which one is your primary live chat.

Integrations. Slack is the first named integration. The integrations page shows a Slack panel where you can live-chat with website visitors "from Slack with your entire team," with an authorization step that takes you to Slack and back. One Slack workspace can be connected to an account at a time, and each chatbot connects to one Slack channel. The FAQ says the bot can escalate to a human agent "only when integrated with Slack." Zapier is the second. When a new website user starts a chat and the bot collects their details, Zapier can trigger actions in other apps, which turns the bot into a lead capture step. You create a Zap, choose Build Chatbot as the trigger app, authenticate, pick your bot, test the trigger and set up the action. The company says WhatsApp integration is coming soon. The footer also links API documentation.

Insight. Chat history shows every visitor question so you can update responses and see what customers need. The home page claims the chats feature brings "a soaring 40% boost in conversions" and that the bot can "Resolve up to 90% of Customer Queries"; those are the company's own figures.

Plans and what the pages say

The features page shows a Free Plan at "$ 0 /Free forever" with 1 chatbot, 10000 characters and 6 chats a month, matching the FAQ's freemium plan. Next to it, a Pro Plans column lists 10 chatbots, 5000000 characters, 5000 chats a month, custom branding, access to chat history and multiple file uploads, with a "Book a Demo" button. The paid plans are named Essential, Prime, Power pack and Enterprise, and the FAQ says chat history is available only in Prime, Powerpack and Enterprise. The pricing page toggles between monthly and yearly billing, and "All our Annual packages are available at 20% discounted price from the monthly plan."

Other terms from the FAQ: payment by credit card, debit card or bank transfer; subscriptions renew automatically, monthly or annually; you cancel or upgrade from account settings. The pricing page warns that downgrading "will delete all your existing bots and data". If you exceed your plan's limits, you upgrade or ask support about extra charges or temporary adjustments. Enterprise and custom pricing come with additional features and dedicated support, technical support is included in paid plans at a level that depends on the plan, and the support team is reached by email.

The FAQ lists the supported languages as English, French, Greek, German, Spanish and Japanese. The features page carries short reviews, including one from test engineer Nikhil Borole: "I love that Build Chatbot allows for personalization with data and supports multiple file formats."

Who it suits and who it does not

Build Chatbot suits people whose knowledge is not already tidy web copy. A trainer with recorded sessions, a school with captioned lecture videos on YouTube, or a small firm with interviews, PDFs and a spreadsheet of policies can put it all in the knowledge base and publish a bot the same day. It also suits a small team that already works in Slack and is happy to take over conversations there or from the mobile app.

The free allowance is small. 6 chats a month covers a test, not a live site, so real traffic means a paid plan, and chat history only arrives from Prime upward. Human handoff runs through Slack, WhatsApp is not yet live, and the only named automation hook is Zapier, so a store that needs order lookups or payments will build those connections on the other side of Zapier.