Retently

Retently is a customer experience platform focused on survey distribution and analysis. You can send NPS, CSAT, and CES (Customer Effort Score) surveys via email, SMS, or web. The platform automates follow-up workflows based on scores (so detractors get routed to support), and you can A/B test survey questions to see what phrasing gets better response rates.

It's built for businesses that take customer feedback seriously and want to measure satisfaction systematically. The survey design is straightforward, but the real value is in the follow-up automations and the reporting that shows you trends over time. Most customer success and support teams find it works well for tracking satisfaction metrics.