Netcall Liberty

What Netcall Liberty is

Liberty is Netcall's low-code and process automation platform for IT and operations teams in large organizations, with deep roots in local government. The company describes it as "Netcall's AI-powered platform for building, automating and connecting the systems that run your organisation." Liberty is one platform with several products on it: Liberty Create for low-code application development, Liberty RPA for AI-powered automation, Liberty Spark for process mapping and improvement, Liberty IDP for intelligent document processing, and Liberty Converse for an AI-powered contact center. A Digital Experience offer for portals, forms and websites sits beside them, and the site's newsroom reports that Netcall acquired Parble, a Belgium-based intelligent document processing solution. The company trades as Netcall Technology Limited.

The home page sums up the pitch: "We give you one platform to automate routine tasks, build intelligent workflows and keep conversations flowing. It's powered by AI, but always guided by people." Its three headline themes are streamlining any process, improving every interaction and launching faster.

What you build and how

Applications with Liberty Create. The core builder is Liberty Create, which the company calls "our low-code application development platform that helps you design, launch and adapt digital services at speed," aimed at "both business and technical teams." The home page describes the result as "apps built at the speed of need" with "full governance and control built in." Netcall's council guide lists the kind of thing customers build: reporting and tracking issues like potholes, streetlight repairs and abandoned vehicles; contact center dashboards that give staff a single view of a resident's case; and modules for managing free school meals. The company says business analysts and other council staff can design, create, fine-tune and launch these apps without relying on programmers.

Starting from shared apps. Councils do not have to start from a blank page. Netcall's Citizen Hub solution and AppShare "bring together 40+ councils and others working collaboratively," sharing low-code apps they have already built, so a new council can often begin from something proven. Out-of-the-box apps "designed and used by other councils" can be launched as they are or customized. The same idea shows up in other sectors as packaged solutions on the platform: a Tenant Hub for housing providers, a Patient Hub portal and a PRM healthcare CRM for NHS teams, and clinic and diagnostic booking automation.

Ongoing change, not one build. Netcall argues that low-code for councils is "a delivery capability, not just a development tool," because eligibility rules, processes and demand shift after a service goes live. The company says a framework already in place lets you "stand up a proof-of-concept within days or hours," and recommends building a minimal viable product, showing it to people and refining it on feedback rather than specifying everything upfront. It also advises gradually replacing costly legacy systems with home-grown services built on the platform.

Workflows and RPA. The process automation side is how Liberty reaches the BPM category. The home page promises "workflows that just work," connecting people, systems and tasks into end-to-end processes with "no chasing, no bottlenecks." Liberty RPA is described as an AI-powered automation solution to "streamline everyday tasks, improve accuracy and build autonomous workflows," and the company says it is fast to deploy and easy to integrate. Case studies on the site cover RPA at Newcastle City Council for Universal Credit verification, at South Hams District Council and St Helens Borough Council, and a critical data migration at Transport for London.

Process mapping with Liberty Spark. Spark is the process intelligence piece: it "helps you discover, map and improve how work really flows." Netcall's blog says Spark shows every action in the order it happens, ties responsibility to each action rather than to the top of the map, lets you add a RACI matrix, and drills down into sub-processes from the main map while still showing the top-down view. The company says it was designed so that anyone in the organization can read their processes without specialist training.

Documents and AI. Liberty IDP turns "unstructured content into structured, usable data" that can then drive applications and trigger workflows across the platform. A South Hams case covers automated parking permit processing with it. The AI layer runs through the whole platform, from virtual assistants to autonomous workflows, and resources cover agentic AI, conversational AI and chatbots, and using AI in Liberty.

Contact center. Liberty Converse is the company's AI-powered cloud contact center, combining "self-service automation and human interaction." Listed features include omnichannel engagement, AI virtual assistants, autonomous agents and workforce engagement management, so every contact "gets a consistent, connected response."

Pricing, customers and proof

Netcall publishes no price list. It invites buyers to book a free demo or a discovery call. Its council guide names one commercial term: "Netcall has a single licence fee for councils" for Liberty Create, which gives "unlimited users and applications, with training included." The same guide says pricing should be transparent so buyers avoid extra charges.

On scale, the home page says "Hundreds of organisations" use Liberty and that "98% of customers would recommend Netcall." The council guide says "40+ councils are using our low-code platform, Liberty Create and Citizen Hub." A testimonial from Nara Burne, Business Change Manager for customer experience at East Midlands Railway, says: "It was a real achievement to deploy everything in five weeks."

Local government supplies most of the outcome figures, all as Netcall reports them. Tewkesbury Borough Council's transformation team improved licensing, planning, cemetery, mapping and member services, and "within 18 months, their actions saved over £100,000 net of investment," with garden waste bringing "a 35% revenue growth (more than £300,000)" over three years. The guide also says Newcastle City Council, starting small and extending low-code across services, "is achieving £1 million in licence fee savings."

Beyond councils, the industry list covers healthcare, housing, insurance, financial services, rail and transportation, utilities and retail, with customer stories from UK Power Networks, Network Rail, Transport for London, Legal & General, Nationwide, Holland & Barrett and The Christie NHS Foundation Trust. The site runs a community for app developers and Liberty Converse administrators, events and webinars, and a partner program, and its newsroom reports that Netcall was named Socitm Partner of the Year in 2025.

Who it suits and who it does not

Liberty fits a council, NHS team, housing provider or other public body that wants one vendor for citizen-facing apps, back-office automation, process mapping and a contact center, and that values apps other organizations like it have already built. AppShare and the packaged hubs lower the cost of the first project, and the single council license with unlimited users and applications suits an organization that plans to roll low-code out across many services. It also fits an IT-led operations team that expects to keep changing a service after launch, since the company frames low-code as an ongoing capability.

It is a weaker fit for a founder or freelancer who wants to publish a product or a store this week. The platform is sold through a demo and a discovery call, with no self-serve signup, and its packaged solutions are built around public services, health, housing and regulated industries rather than consumer products. The site describes outcomes more than the editor itself, so judge the building experience in a demo before committing.