Konverso

What Konverso is

Konverso is a no-code platform for building and running AI agents across a company's departments. Its home page opens with "give superpowers to your teams with personalized AI agent assist" and pitches a secure alternative to unsanctioned AI use, with European data residency. The audience is IT, HR, customer support, sales, marketing, and knowledge teams inside a company. The pages do not name the company's home country, though everything about hosting and models points to Europe, and the site is offered in English and French.

What you build and how

The FAQ answers the first question directly: "No, you do not need technical skills or coding to work on our platform. Konverso is a no code platform." There are 2 routes to an agent. The company says it has a library of 35+ ready-to-deploy agents, so you browse, pick agents for your team's needs, and start conversations. Or you use the visual agent builder to design an agent from scratch, connect it to internal data sources, and give it the tools it needs.

Agents are described as conversational agents or virtual assistants that speak natural language and use large language models to understand requests and decide what to do. The solution pages are organized by department, and each one shows what an agent does there.

• Customer support: a crew of agents that interpret customer requests and suggest answers in real time, route incoming tickets by the nature of the request and the right expert, generate FAQs from previously resolved issues, and analyze recurring customer problems.
• HR: support for new employees during onboarding, answers about HR policies and benefits, and help for managers giving feedback and developing staff.
• IT: automating first-line technical support and troubleshooting, answering questions about standard IT procedures, applications, security tools, and data protection guidelines, with human oversight when needed.
• Sales: personalizing customer interactions from CRM data, writing prospecting messages, answering inquiries and RFPs with product and competitive knowledge, and analyzing call recordings. The page names Microsoft and HubSpot among the tools they work with.
• Marketing: drafting brand-consistent blog articles and social posts, building a unified message for launches, translating materials, and analyzing industry trends.
• Productivity: meeting minutes with action items, document drafting and updates, translation and correction, prompt help, and standard formatting for reports.
• Knowledge management: agents that handle repetitive or complex tasks and surface organizational knowledge even when it is spread across systems.

The data layer is built around connected sources. The FAQ says the platform integrates with Microsoft Teams, SharePoint, Atlassian, Confluence, and Google Drive, and that you can upload files directly. It adds that built-in retrieval-augmented generation, called RAG, works against those sources and documents. For actions, the company's article on no-code agent platforms says there are 30+ pre-built tools. They include automation with Microsoft O365 (Outlook, Teams, SharePoint), Jira, and ServiceNow, plus web search, document analysis, and workflow management. The knowledge page says some agents act fully autonomously, executing actions without human intervention while following your internal rules and processes.

Konverso's article defines a no-code agent platform as one that lets people create, deploy, and manage agents without writing code, through drag-and-drop builders, ready-made templates, and pre-configured logic modules, and it says marketing teams can build content agents, sales teams lead qualification agents, and support teams customer service agents. It quotes Capgemini research that among early adopters of generative AI, about 30% have already embedded AI agents into operational workflows, which is context about the market and not a Konverso claim. The pages do not describe the builder's own screens, a published channel list such as WhatsApp or a website widget, an API, or code export, so those cannot be confirmed from here.

What the pages say about plans and trust

The home page offers "Start Free Trial" and states a 15-day free trial, after which you subscribe to one of the plans. The FAQ links to a pricing page for those plans, and neither page shown here lists a plan name or a price. A free trial is not a free plan, and nothing here suggests one.

Security and compliance get a full FAQ answer. The company says the platform is GDPR compliant and SOC 2 Type II certified, that your data stays private and is never used for model training, and that you keep complete ownership and control. It adds, "We will never access, use, or process your information." On residency, it states the platform is hosted entirely within Europe, uses top-performing European GenAI models, and keeps data from crossing borders. The article points readers to Konverso's Trust Center, and the site navigation has a Security entry.

Results are given as the company's own claims. In its article, the company says clients reduce response time to customer RFPs by 7 times, cut the volume of tickets to IT and HR support teams by 30%, and automate processes that took heavy manual effort. The home page also quotes Virginie Laurent, Head of IT Help Desk at Pole Emploi, whose customer story describes "an awesome experience". The article lists Konverso first among its top 5 no-code AI agent platforms, and it appears on Konverso's own blog, so read it as marketing. It also lists Microsoft Copilot Studio among the platforms it covers. The pages give no customer count and no user count.

Who it suits and who it does not

Konverso suits an organization that wants one governed place for departmental AI agents, especially one that cares where its data is hosted. An IT or HR lead who wants a ready agent for onboarding questions or service desk triage can start from the library rather than from a blank canvas, and a team on Microsoft 365, Confluence, or Google Drive has named connectors for its documents. The 15-day trial gives a working team time to test one use case.

It is less obviously right for a solo founder or a small team looking for a cheap, public price list, since the pages here show none. It also does not suit anyone who needs to publish a bot on a specific messaging channel, who wants code export, or who needs a self-hosted install, because none of those is documented on these pages. Hosting is described as European, so a team with strict hosting requirements elsewhere should ask before committing.