EzyConn

What it is

EzyConn describes itself as "AI customer operations for service businesses." It answers customer enquiries, applies your own rules, books the job and hands your team what it should not decide alone. The company is candid that it works like a chatbot but is not the point of it: it "runs business processes," 24 of which are built and published across 8 industries, and each ends in a real outcome such as a booking row, a routed enquiry or a handoff. A second page sells it plainly as a no-code AI chatbot builder, so it serves 2 readers. A service business gets ready-made processes. A support lead, marketer, founder or agency gets a chatbot trained on its own site.

What you build and how

The no-code chatbot path. The chatbot page lays out 5 steps. Sign up with email or SSO and no credit card. Train by pasting your website URL, with an auto-crawl that runs in 2 to 3 minutes. Customize in a visual editor for colors, avatar, welcome message, tone and business hours. Connect, optionally, by one-click OAuth to Slack or Teams. Embed with a one-line script. The company puts the total at under 5 minutes, and says the script works on WordPress, Shopify, Webflow, React and Next.js, "anywhere you can paste a script." You do not touch vector databases, chunking or embeddings, and you pick the model from a dropdown (the page names GPT-4o, Claude and Gemini) without managing API keys.

Logic. There is no drag-and-drop canvas, and the page says so. You configure decision trees: the questions, branches, fields and handoff rules. For the service processes the home page shows the exact wording the agent uses. Take HS-01, a new service request. A customer writes that their boiler is making a noise and there is no hot water. The agent asks for a postal code, and a rule checks it against your service area. It collects the job, offers a slot, and creates an appointment, "a real row, in your diary," here a 60-minute boiler repair on Thursday at 09:00. The run completes in 9 steps with no handoff needed, and the whole execution can be opened months later.

Rules, not guesses. The site separates what the model says from what a rule decides. Coverage, contact format and availability are "deterministic checks," and "the model is never asked whether you serve a postcode." 2 published failure paths show the effect: a customer outside your area is told plainly, and an empty diary hands over to a person rather than inventing a time.

The 24 processes. They fall into 6 shapes. In "You go to them" (3 processes) the agent checks the postcode, finds the job and urgency, takes contact details, offers free times and books. In "They come to you" (7) it finds out what they want booked and takes their details. A one-process shape, "Get a person on it now," covers jobs that cannot wait for a diary: it checks the address, asks what happened, takes a number that dials and puts a person on it, and books nothing on purpose. An HVAC callout and an in-home appliance repair are the same shape with different data, which is why the site says a new trade is a configuration change, not a rebuild. The 8 industries are home services, automotive, dental, healthcare, aesthetics and beauty, wellness and fitness, retail and showroom, and translation and interpretation. EzyConn publishes that 9 of the 24 processes are complete and 15 carry a stated limit.

Channels and integrations. Answers can go out on a website, a phone line, WhatsApp, Slack, Teams, Telegram and email. For inbound calls you connect your own Twilio number and the same agent answers. The chatbot page lists native integrations for Slack, Teams, WhatsApp, Zoom and Zapier, and says CRM and help-desk tools such as HubSpot and Salesforce are reached through Zapier, because there is no CRM connector. The home page adds that everything else leaves through Zapier or a webhook. Availability is worked out from bookings EzyConn made itself.

Also included. Multilingual support covers 30 languages detected automatically, and an analytics dashboard shows resolution rate, deflection and top unanswered questions.

The evidence from the pages

Plans. Pricing is per workspace, not per agent, and every plan has a seat cap that the site prints instead of saying unlimited.

• Free: ₹0 a month, 2 people, 500 messages a month, no card, with one agent seat alongside the owner. The chatbot page says the free plan includes the full no-code builder.
• Starter: ₹2,499 a month, 4 people, 5,000 messages, 3 agent seats. It includes Workflows, Voice, AI Actions and Outbound.
• Professional: ₹6,499 a month, 11 people, 25,000 messages, ten agent seats. It includes AI Email and AI Insights, and removing the EzyConn badge starts here.
• Enterprise: priced on seats and terms.

What it does not do. The site publishes a page of limits and says so directly: "EzyConn is a young company. We have no certifications to display and no customer logos we are allowed to use." Its FAQ states there is no SOC 2, ISO 27001 or HIPAA certification, and SSO (SAML and OIDC) is not built. It adds that a build step fails the deploy if the published limits drift from the code.

Comparisons. The chatbot page contrasts the free plan with two other tools: Crisp, whose free plan it says has no AI credits, and Social Intents, which it says has no free plan. These are EzyConn's statements about competitors.

Who it suits and who it does not

EzyConn fits a service business that travels to a customer, runs a diary or holds a room, and wants enquiries turned into booked jobs across the channels customers already use. It also fits a small team that wants a site chatbot trained from a URL, live in minutes, with a real free plan to test it.

The caveats are the ones the company prints itself. There is no visual flow canvas, so you configure decision trees instead. Many processes carry a published limit, so read the one for your trade. Pricing is in rupees. Regulated buyers needing SOC 2, ISO 27001, HIPAA or SSO have to look elsewhere for now, and a CRM needs Zapier in the middle.