Chatiant

Chatiant is a no-code AI agent and chatbot platform sold as "Chatiant by Social Intents". It turns a company's own content into an AI helpdesk and customer service chatbot that runs on a website or inside Google Chat. Its reader is a support, customer success, marketing or product team that wants answers automated without an engineering project.

What you build and how

What you build is an agent trained on your business data. The company describes it as a bot that "answers questions, creates tickets, and triggers custom workflows", trained on your website, docs and internal systems. The home page presents the work as 3 moves.

First, train it. Under "Train on Your Data Instantly" the page says you can upload documents, link your website or connect help desk content, and that Chatiant "learns your business in minutes". It lists 3 behaviors for the data layer: index websites, PDFs and knowledge bases, keep data fresh with automatic syncing, and support multiple data sources securely. A second features block repeats that you connect your website, help docs and PDFs so the bot can answer customer questions accurately.

Second, make it act. The page says to "go beyond Q&A": Chatiant can look up order statuses, create tickets or sync CRM updates. The 3 listed capabilities are to call external APIs securely, to use dynamic variables such as name and email, and to chain actions based on user intent. A short feature card describes this as calling APIs, looking up customer data or creating support tickets with no code, which the page frames as automating real business workflows directly from chat.

Third, hand off to people. The escalation section says that when AI isn't enough, Chatiant knows when to escalate and routes the conversation to the right person on your team. The listed controls are smart escalation rules based on user intent, routing to live agents by team, skill or schedule, and continuing conversations in the tools you already use. The destinations named are Google Chat, Slack, Teams, Webex or your help desk.

Where the bot lives is the unusual part. The headline offer is a chatbot "on your website or in Google Chat". A feature card titled "Works Inside Google Chat" says no extra app is needed and that it is accessible in Google Chat and Google Workspace environments. The home page promises an "AI-Powered Helpdesk, Right Where Your Team Works", inside Google Chat. So there are two surfaces: a website chatbot for customers, and an assistant in your team's Google Chat for colleagues and prospects. Slack, Teams and Webex appear on the page as places conversations are escalated to, where a live agent picks them up.

The team use cases show what the agents look like in practice:

• Product teams can answer product questions instantly in Google Chat. The page says Chatiant helps internal teams and customers get quick answers on features, workflows and updates, powered by your docs, release notes and onboarding guides.
• Marketing teams can turn marketing pages, FAQs and blog content into a real-time assistant that responds to inbound questions, captures leads and supports prospects, all from within the company's Google Chat.
• Customer success teams can deliver always-on support from inside Google Chat, handling common questions and escalating to the CS team there when needed.

The "For teams" section says it is "designed for teams and workspaces of all sizes" and that, "from marketing to engineering teams", you can build AI agents for your specific team needs.

On setup, the company claims you can "get up and running in minutes", with no engineering team required. A "Fast Setup, Zero Code" feature card says "just connect your data and go". The building work is defined through data sources, actions and escalation rules: you choose what the agent learns, what it may do, and when it hands over.

The company's own blog fills in what custom actions look like inside Google Chat. Its write-up of Chatiant describes a sales rep pulling customer data during a live chat without switching apps, and customer success teams booking meetings or creating helpdesk tickets from the chat. It lists updating CRM entries, triggering notifications and looking up data in external databases as examples of the actions an agent can run, and it names sales, operations, development, design and customer success as the teams it is built for.

The evidence from the pages

The home page carries no price list. The navigation has a Pricing entry, the hero offers "View plans" next to "Build your AI Agent", and the sign-up buttons read "Free sign up" and "Get started for free", with a "Start Free Trial" link in the footer. The company's blog summarizes the buying route as "Contact sales, trial available".

On security, the home page says the product is "Built for enterprise with strict security controls, access permissions, and full GDPR compliance. Your data stays yours." It repeats "No code. Fully secure. Enterprise-ready." The blog adds that a query the bot cannot handle is routed automatically to a human agent in Google Chat, Slack or Microsoft Teams.

Integrations are mostly named by destination. Google Chat, Slack, Teams, Webex and a "help desk" appear for escalation, and the navigation links to an Integrations page and a Help Center. The company is part of Social Intents, whose other products named on the page are Live Chat for Google Chat, Live Chat for Microsoft Teams and Live Chat for Slack, plus Surva.ai in the "other products" bar, whose solutions menu covers AI surveys, testimonial collection and subscription churn. That is useful context if your team already uses Social Intents for live chat. The blog itself publishes guides on building AI agents, agentic AI workflows and chatbot development frameworks.

Who it suits and who it does not

Chatiant suits a small or mid-sized support or customer success team that lives in Google Workspace, because the Google Chat assistant is where the product is most explicit. It also fits a team that wants a website chatbot grounded in its own docs, with order lookups or ticket creation through API calls, and a clean escalation path to a live person. Product and marketing teams that want an internal answer bot for release notes and campaign material are named directly.

The caveats are practical. The product is most explicit about Google Chat, and the company's own blog says it is primarily optimized for Google Chat environments, so a team that works mainly in Slack or Teams gets escalation there rather than the full assistant. Custom actions rely on external APIs, so connecting an order system still needs someone who can supply that API. Prices sit behind the plans page and a sales conversation, so budgeting starts with the free sign-up or the trial.