Noxus

Noxus is an agentic process automation platform for operations teams, not a drag-and-drop app builder. Its home page calls the idea "agentic execution": AI "co-workers" that take a case from the channel where it arrives through to the update in the system of record. It is written for back-office and customer operations teams, and for the IT groups that host and govern them, in companies whose work runs through SAP, Oracle or custom internal tools. The site footer says the company is "Made in Europe" and "Based in London & Lisbon", and the company's workflow software roundup says it was founded in 2023.

What you build and how

The home page says Noxus "maps your operations into intelligent workflows built for the agentic era," then runs them with an execution engine "directly inside your existing legacy infrastructure." It contrasts two kinds of tool. "Generic automations", it says, "know the articles, not your process", and when cases get complex "they stall, deflect, or bounce to email". Noxus Co-workers, by contrast, "Follows your SOPs, operates your legacy systems, processes documents, enforces policy, and executes end to end." The sentence that sums up the product is "Noxus brings agentic processes directly to your systems of record. Whether your workflows span SAP, Oracle or custom internal tools, the work gets executed."

So what you build is a process written down as a standard operating procedure, and Noxus runs it. The roundup explains the design: "Hard-coded business logic, mapped directly from the client's own SOPs, governs every consequential decision. The AI handles unstructured interpretation. Your rules handle what happens next." In plain terms, a model reads the messy part of a case, such as an email or a document, and fixed rules written from your procedure decide the outcome. The roundup adds that no language model in the platform decides whether to approve a claim, process a refund or update a regulated record. When AI confidence drops below a configurable threshold, the workflow escalates to a human with the full context assembled. The same page says "every process run generates a replayable trace", so compliance staff can see what happened and why, IT can debug a step, and operations leaders can improve a workflow from real execution data.

Setup is a guided project rather than a self-serve editor. Under the heading "Deployment help, from real people", the home page says the Noxus team "integrates Noxus with your tools, refines your flows, and delivers measurable results", and it offers "a hands-on assisted implementation and educational process". The roundup describes the start: a scoping consultation identifies the highest-friction workflows, then the Noxus deployment team maps your business rules and configures AI Co-workers to work with your existing systems. It lists the initial mapping of internal business rules and SOPs as a requirement before deployment.

Channels, systems and the inbox

Work can start in several places. The home page lists email, chat and voice, with the line "Run processes in any channel and execute them directly in your stack, all under audit and control". It describes the system triaging a case, processing documents, handling approvals, enforcing policy and updating systems. Examples named on the page include posting refunds, retrieving or analyzing documents and updating ERPs, and the roundup lists claims, disputes, billing, account changes and document processing as typical work.

On the system side, the home page names Salesforce, Zendesk, ServiceNow, SAP/Oracle and Microsoft 365, and says "If it has an API, or even if it doesn't, Noxus can operate it." The roundup says AI Co-workers navigate interfaces, perform lookups and handle exceptions inside SAP ECC, Guidewire, Oracle, COBOL-era cores and proprietary platforms the way operations staff do. It also lists 400+ native connectors across CRM (Salesforce, HubSpot), ERP (SAP, Oracle), ITSM (ServiceNow, Jira), communication (Outlook, Teams, Gmail), identity (Azure AD) and payments (Stripe).

People stay in the loop. A section titled "Human Oversight, Built for Customer Operations" says you manage, review and approve cases alongside AI Co-workers "directly in the inbox where your team already works". Another section, "Make AI Your Own", says you can ground every AI worker in your brand tone and style and let models learn from customers' experience.

AI models

Under bring-your-own-key routing, the roundup says clients use their own AI provider keys (Azure AI Foundry, AWS Bedrock, Google Vertex AI), which keeps control of data and inference cost with the client.

Deployment and security

The home page says Noxus can "run on AWS, Azure, Google Cloud, or your own infrastructure, with EU/UK data residency and secure private connections", and that hosting the platform in your own cloud gives full data segregation. The roundup lists the options as fully managed SaaS, self-managed VPC on the client's cloud, or fully air-gapped on-premises, and describes an "open-core guarantee" under which clients retain all code and binaries if the relationship ends. Built-in safeguards on the home page are single sign-on, audit trails and "SOC 2/ISO 27001/GDPR compliance". The footer reads "SOC 2 TYPE I & ISO 27001", while the roundup says the platform is certified against SOC 2 Type II, ISO 27001, GDPR Article 28 and HIPAA, so the two pages describe the SOC 2 report differently. The roundup's pricing section mentions SCIM/SAML access controls for high-volume deployments.

What the pages state

The home page publishes outcome ranges rather than a single case study: end-to-end automation within policy of 30-65%, an AHT (average handle time) reduction of about 25%, and a repeat contact reduction of 20-35%. It adds that customers save "1,000s" of hours a month on customer operations, that 15,000+ products are enriched daily for ecommerce operations, and that "1,000s" of flight reservations have been handled. Ticker labels mention credit statements handled, insurance documents processed and flights upgraded.

The roundup claims production deployments across banking, healthcare and retail with 3-5x ROI in 45-80 days and zero client churn to date, and names production deployments at Santander, CUF and Jerónimo Martins. It says a first production workflow is typically live within 30 days and a full multi-workflow deployment takes 45 to 80 days. These are the company's own figures.

One named testimonial appears on the home page: Nuno Loureiro, a partner at PwC, says "We tested solutions head-to-head and this was the clear winner". A head of global applications adds that the company gained "a partner that removes technical complexity and accelerates ideas into scalable AI solutions."

On price, the roundup says Noxus runs on a monthly platform license that includes a set volume of AI operations, rather than per-seat or per-token billing, with pricing custom-calculated from operational volume and deployment needs. For high-volume enterprise deployments it says the price includes a dedicated implementation team and unlimited AI Co-workers. No figures are published.

Who it suits and who it does not

Noxus fits a company with a high volume of repetitive cases that end in an update to SAP, Oracle, Guidewire or another system of record, and that needs the work to be rule-driven and auditable. The roundup names enterprise operations teams handling claims, billing disputes and account changes, compliance officers in financial services, insurance and healthcare, and mid-market COOs at firms with €50M to €500M in revenue. It also suits IT groups that need to choose where the platform runs, from SaaS to an air-gapped installation, and that need SSO and audit trails.

It is a poor match for a founder or small team that wants to build an app, a site or a quick app-to-app automation themselves; the roundup itself says it is not designed for small businesses or startups with simple, modern SaaS stacks, nor for creative content or consumer-facing apps. Because setup is a vendor-assisted project and pricing is quoted, plan for a sales and implementation process rather than a signup.