OpenMic AI

What it is

OpenMic AI is a platform for building AI voice agents that answer and place business phone calls. Its homepage headline reads "Automate Phone Calls with AI Voice Agents for SMEs & Enterprises", and it says the product helps you "create and deploy lifelike AI voice agents that handle inbound and outbound calls at scale - from lead qualification to customer support." The audience runs from a small business that wants an AI receptionist to an agency reselling voice agents under its own brand and an enterprise with compliance requirements. The company says it is "Backed by the investors of OpenAI" and claims "10,000+ Customers in Over 120 Countries". The site does not say where the company is based.

What you build and how

OpenMic describes setup in 5 steps. You start a free trial or choose a plan that matches your call volume, with no setup fees or long-term contracts, and complete onboarding in minutes. You then design conversation flows, either from the company's industry templates or with its visual flow designer, telling the platform what the agent should accomplish and capture. Next you connect your CRM, calendar, helpdesk and other tools; the company says its API-native platform connects with 5000+ applications. You deploy by routing calls to your dedicated AI agents or adding them to an existing phone system, and you monitor real-time analytics, conversation insights and performance metrics to improve the agents. The company says it is designed to be deployed in hours, not months, and that most businesses see improved call handling within 24 hours of going live.

The builder gives you control of the logic. In the company's words: "You define the questions. You set the logic. OpenMic executes them". You can update workflows, adjust qualification criteria or change routing rules in real time. Higher plans add a workflow builder with thousands of custom workflow nodes, an outbound call scheduler, and a knowledge base that ingests PDFs, docs, text and scraped website URLs. Voices come from providers the pricing table names as ElevenLabs, Deepgram and "Catesla", among others, and agents can be multilingual. You set customized greetings, voice and scripts so the agent sounds like your brand.

The feature list covers the call itself: 24/7 call handling, lead qualification that routes hot prospects to your CRM or sales team, appointment scheduling that syncs with your calendars, call screening and routing with transfers, voicemail handling and escalation, overflow support at peak volume, and recording and transcription with insights delivered to the CRM. The homepage says the agents handle complex conversations, follow industry-specific protocols and are engineered to "sound professional, handle complex conversations, and integrate perfectly with your business operations." Latency is stated as sub-500ms.

OpenMic also covers channels beyond the phone. The homepage says it "coordinates across multiple channels - phone, SMS, email, and chat", and lists omnichannel integration that connects leads across phone, chat, email and SMS in one platform. That is the part of the product that places it beside chatbot builders, while the voice agent remains the core.

Developers can work through the API. The homepage shows a sample request that creates an outbound phone call and offers code samples in cURL, Python, JavaScript, PHP, Go and Java, and it says the platform handles text-to-speech, speech-to-text, multi-speaker diarisation and interruptions. Every plan includes API and integrations access.

Templates and use cases are broad. Industry pages cover healthcare, debt collection, restaurants, retail, legal, education, car dealerships, real estate, home services and HVAC, coaching, salons, construction and an AI receptionist. Use-case agents include claims processing, customer loyalty management, cart abandonment, product recommendation, appointment booking, voice surveys, lead qualification, invoice reminders and an FAQ agent. One industry card says agents are trained on industry data and "compliant with industry regulations like Mini Miranda & FDCPA".

The industry cards show how those templates are pitched. The AI receptionist greets callers, schedules meetings and manages follow-ups so a business never misses a call or appointment. The healthcare agent schedules patient appointments and handles follow-ups, the real estate agent handles property inquiries and schedules viewings, the construction agent schedules site visits and sends updates, and the salon agent handles bookings and reminders. The debt collection agent is described as built to boost recovery rates while handling sensitive calls "with precision and empathy". The homepage FAQ covers the questions buyers raise most: inbound and outbound use, working with an existing phone system, multiple languages and international calls, what happens when the AI cannot handle a request, and how to measure the return on voice automation.

Plans, security and claims

The pricing table lists 5 plans, each starting with a free trial button:

• Starter, $29/month: 100 mins, unlimited assistants, API and integrations, call transfers, SMS and calendar bookings, voice AI courses and community support.
• Business, $199/month, marked most popular and described as self-serve for low call volumes: 1,000 mins, then $0.15/min, 10 concurrent calls, 4000 custom workflow nodes, outbound call scheduler, workflow builder, ticket support and the knowledge base scraper.
• Pro, $450/month: 2,500 mins, then $0.13/min, 25 concurrent calls, 8,000 custom workflow nodes and team access.
• Agency, $1500/month: 7,000 mins, then $0.12/min, 80 concurrent calls, 100,000 custom workflows, unlimited subaccounts, a white-label platform, 30-day onboarding and a private Slack channel.
• Enterprise, custom volume-based pricing as low as $0.08/min, adding SIP trunk integration, an uptime SLA, custom integrations and concurrency, compliance (SOC2, HIPAA, GDPR) and a solution architect.

On security, the homepage describes "SOC2, HIPAA, and PCI compliant infrastructure", full encryption and complete conversation logging, and the Enterprise plan lists SOC2, HIPAA and GDPR compliance. Customer logos on the homepage include swades.ai, JoinArena.ai, OpticIntellect, powerdialer and scribehealth.ai. A free consultation call can be booked.

Who it suits and who it does not

OpenMic suits a small business that wants a 24/7 receptionist or booking agent on a predictable monthly bill, a sales or collections team running outbound campaigns from the scheduler, and an agency that wants white-label subaccounts at the Agency tier. Developers get a documented API for placing calls from their own systems.

The caveats sit in the plan structure. Concurrency and minutes scale by tier, so a team that needs more than 10 simultaneous calls moves to Pro, and SIP trunking and the formal compliance package belong to Enterprise. The Starter plan's 100 minutes is pitched at building and launching an agent, not at running live volume.