Parloa

Parloa is a German platform focused on contact center automation through voice agents that handle customer service calls in natural conversation. It uses speech recognition and conversational AI to resolve issues without human involvement where possible, while routing complex cases to agents. The platform is purpose-built for the contact center use case.

Parloa integrates with existing contact center infrastructure and CRM systems, so you can access customer data within conversations. No-code conversation flows allow operations and business teams to build and refine agent behavior without developer involvement.