Freshchat
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Freshchat is Freshworks' messaging platform with built-in bot automation. Create conversation flows visually without code, handling routine inquiries while collecting context for your support team. The bot passes conversations to humans smooth when needed.
It reaches customers where they are through web widgets, mobile apps, and WhatsApp. Freshchat's pricing is straightforward, and it integrates tightly with Freshdesk for a complete helpdesk solution if you want one.