Zowie
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Zowie specializes in customer service at scale, processing 100 million conversations yearly. Its architecture separates the language model (swappable, letting you choose or fine-tune) from the decision engine (deterministic rules that govern when to escalate, which tools to call, how to respond). This split design gives enterprises control over both the logic and the AI component.
Designed for large support organizations that need predictable behavior with AI-powered natural language. The separation of concerns appeals to teams that want to audit or customize how decisions get made, not just change the LLM.